2. What information do we collect and how?
When you access or use our services, we collect personal information as defined in the Privacy Act (including sensitive information as defined in the Privacy Act).
2.1 The information you provide
We collect information that you provide to us through the use of our services and by any other means used to contact us.
The kinds of personal information we collect include your contact information, such as your name, email address, organization, address, and telephone or mobile number.
We reserve the right to maintain, store and use any information or data if we reasonably believe that such action is required to comply with any legal or regulatory obligations to prevent current or future criminal or other illegal activity, or if we have a valid business reason for doing so, including collecting arrearage, resolving a dispute, enforcing our terms or maintaining record integrity.
You expressly agree to use your personal information to provide services in accordance with our terms.
2.2 Automatically collected Personal Information
When you access our services, we automatically record information about your device and its software, This includes your IP address, operating system, web browser and device type, Internet service provider, cell phone carrier, platform type, the website you come from and the site you go to when you leave our services, the pages you visit and the features you use on our site, date and time stamps, and the browser or account that uniquely identifies you Cookies.
When accessing our services using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, as well as geolocation data (if enabled). Note that some of the information we collect, such as IP addresses, can sometimes be used to estimate the location of a device.
2.3 Personal Information collected through Cookies
Our services may use small pieces of data called cookies to identify users of our services and to compile a history of users' use of our services. Cookies are stored by the user's browser while the user is browsing the website. Cookies usually do not contain personally identifiable information, but each time a user visits a website, the browser sends cookie data back to the server to notify the system of the user's previous activity. If you wish to disable cookies, you can do so through your browser Settings, but please note that you will not be able to use some features of our site if you choose to do so.
We sometimes share limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another site, advertisements may be shown to you based on your browsing patterns on our site.
3. For what purpose do we collect and use personal information?
To provide services;
Register your user account and verify your identity or age;
Facilitating payment and processing through third-party gateways and alternative payment methods such as Paypal;
Or communicate with you about the functions and features of the service;
To communicate to you any announcements and updates, updated terms, conditions and policies, security alerts, technical notices, support and management messages;
To analyze, monitor, develop and improve our services, including other products or services;
For security purposes, including to protect the Services and our property from abuse, fraud, bad faith, unauthorized access or potentially illegal activity, and to protect the rights, safety and property of us and our other users;
Sending marketing communications to you, including notifying you of promotional or advertising offers, contests and awards, upcoming events and other news about the products and services we offer and the use of our services;
Comply with relevant laws and regulations where applicable; And any other functionality related to our services that is described or agreed upon when the collection is performed.
4. How do we store and protect your information?
4.1 Storage of personal information
4.2 Who can Access Your Personal Information?
Please note that no method of electronic transmission or storage is 100% secure and we cannot guarantee the absolute security of your personal information. The transmission of personal information over the Internet is at your own risk and you should only enter or direct personal information into the Service in a secure environment. You are responsible for keeping your personal information secure, including keeping your software up to date to prevent security breaches.
We reserve the right to maintain and store any information or data that we reasonably believe, in our judgment, requires such action to comply with any legal or regulatory obligations to prevent immediate or future criminal or other illegal activity, or that we have legitimate business reasons for doing so, including collecting arrearage, resolving disputes, enforcing our terms or maintaining record integrity.
If your personal information is no longer needed for the purposes outlined in this Policy, we will destroy or de-identify your personal information after 2 years. However, we may also be required to retain some of your personal information for a specified period of time, for example under certain laws relating to corporate, money laundering and financial reporting legislation.
5. To whom is your personal information disclosed?
5.1 The Company and related legal persons
We may have access to your personal information, including that of our directors, employees, officers and contractors. You consent to us providing your personal information, including sensitive information, to our relevant institutional companies as defined in the Companies Act 2001 (Cth).
5.2 Parties required by law
We may disclose your personal information to any party to which we are required by law to provide your personal information and to which disclosure is permitted under the Australian Privacy Principles, or to which we reasonably believe disclosure is made to comply with any court order, summons or other legal process or investigation, including an investigation by a tax authority, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
5.3 Direct Marketing
You agree and expressly and indefinitely consent to our use or disclosure of personal information (other than sensitive information) in order to keep you informed about our products and services and other products and services that we believe may be of interest to you. To this end, information may be disclosed to our third party service providers. We may communicate with you by phone, email, social media, text or regular mail. If you express a preference for a mode of communication, we will endeavour to use that mode where feasible.
You can opt out of direct marketing communications campaigns we conduct at any time by clicking on the "Unsubscribe" or "opt out" link in the email communications we send, replying "Stop" in response to promotional text messages or contacting us by phone or email.
Please note that our trading emails (such as order confirmations) may contain marketing newsletters, including recommendations for products you may be interested in. By placing an order with us, you expressly consent to us sending you such emails containing marketing communications.
5.4 Other Third Parties
We may share your personal information with third parties if it is reasonably relevant to the services we provide. Third parties with whom we may share your personal information include consultants, contractors, credit agencies, debt collection agencies and other service providers who provide services on our behalf. Such services we procure may include identifying and disseminating advertising, enforcing our terms, providing fraud detection and prevention services, processing payments or providing analytical services. We may also share your personal information with business partners with whom we jointly provide you with goods or services (for example, contests or promotions).
If we have reason to believe that doing so is necessary, we may share your personal information in order to identify, contact any person, user or any other person who damages, injures or interferes (intentionally or unintentionally) with our rights or property, or take legal action that may result from such activity.
Subject to your consent in a separate agreement, we may also share your personal information with third parties in connection with any corporate transaction (such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition in whole or in part) in which our business is acquired by another company or a third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceeding.
Please note that we reserve the right to share your personal information with other third parties at our sole discretion whether we need to:
Investigate and defend against any third party claims or allegations;
To protect the rights, property or safety of the Company, its users or the public from damage as required or permitted by law; Detect, prevent or otherwise resolve criminal (including fraud or stalking), security or technical problems.
5.5 Overseas Disclosure
Please note that the service is available in most countries. Please note that some of the parties listed above who may disclose and process your personal information to them may be located overseas. You expressly agree to disclose such personal information to such parties, including parties where they are located overseas.
We take reasonable steps to ensure that these parties are either governed by laws that are substantially similar, accessible and enforceable to the Australian Privacy Principles, or comply with the Australian Privacy Principles, but to the fullest extent permitted by law, we are not responsible for such parties under privacy practices. Depending on applicable foreign law, overseas organizations may be required to disclose the information we share with them.
Please note that the transmission of your personal information to such overseas parties may pose a risk to the security of your personal information, as these countries may not have made adequate decisions under the GDPR (see paragraph 11) or may not have appropriate safeguards in place, but by providing us with your personal information, You acknowledge and agree to disclose personal information to such overseas recipients.
6. How do you access or update your personal information?
You can request access to the personal information we hold about you at any time. If the law allows us to do so, we may refuse to provide access, in which case we will provide the reasons for our decision as required by law.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. If at any time you find that the information you hold about you is incorrect, you may contact us to remove or correct the information.
You may make your request in writing and send it to us in accordance with paragraph 10 to request access to information we hold about you, or to request that we delete, update or correct any personal information we hold about you.
The Company will process your request as soon as reasonably practicable, provided that we are not prevented from doing so for legal reasons. If we are unable to meet your requirements, we will let you know why.
7. How do you complain about our privacy practices?
You can submit a written complaint about how we handle your personal information to our Privacy Officer using the details below. If you are not satisfied with our handling of your complaint, or we do not respond to you within a reasonable time, then you have the right to complain to the Australian Information Commissioner's Office, or, if you are in the EU, a data protection authority or regulator.
9. Contact us
All requests and complaints for access to or correction of your personal information should be referred to our Data Protection Officer. If submitting a complaint, please provide details of your complaint and any supporting documentation to our Data Protection Officer:
Through the contact sheet on the website
If you are not satisfied with our handling of your complaint, or if we do not respond to you within a reasonable time, then you have the right to complain to the Australian Information Commissioner's Office.
10. Application of GDPR
For the sake of clarity, the processing of personal data in the European Union (EU) is only done occasionally and, as such, no EU representative has been appointed, but the General Data Protection Regulation (GDPR) (EU) 2016/679 May apply if you are an EU resident, resident in or located in the EU, it is available to you.
If the GDPR applies, to the extent that we act as the "data controller" of your personal information, this paragraph applies in addition to the paragraph above.
10.1 Right to consent and revoke consent
If our legal basis for processing your personal information is consent, you have the right to withdraw your consent to the collection of your personal information at any time by sending us a written request through the above contact information.
10.2 Legal Basis
The legal basis for us to collect and process your personal information for the above purposes may be:
Your express consent;
For our lawful interest in providing you with information about the Services or in providing you with the Services and in improving and developing the Services; And/or
Perform contracts for you (whether oral or written) in order to provide you with paid services.
10.3 Your Rights
We have summarized your rights under the GDPR, but please note that these summaries do not contain all the details of your rights. Be sure to read the relevant laws and guidelines to fully understand these rights. You may exercise these rights by contacting us to notify us of corrections or providing information to improve your personal information.
(a) Access rights
You are entitled to confirmation as to whether your personal information is being processed and, if so, you can request access to that personal information and more information, including the purpose for which it is being processed, the categories of relevant personal information and the recipient's personal information. The first copy of such information will be provided free of charge, but additional copies may be subject to a reasonable fee.
(b) Right of correction
You have the right to request correction of inaccurate personal information about you, and you have the right to complete incomplete personal information.
(c) Right of deletion
You have the right to immediately delete your personal information if:
Personal information is no longer required for the purposes for which it is collected or otherwise processed;
You withdraw your consent to consent based processing;
You object to processing under certain rules of the GDPR; Or personal information has been illegally processed.
However, the right to delete is excluded, for example in cases where claims are made in the exercise of the right to freedom of expression and information, in compliance with legal obligations, for reasons of public interest, or where processing is necessary in order to establish, exercise or defend legal rights.
(d) Limit the right to dispose
You have the right to limit the processing of your personal information if:
You question the accuracy of your personal information;
Processing is illegal, but you object to deletion;
We no longer require personal information for processing purposes, but you do need personal information to establish, enforce or defend a legitimate claim; or
You object to processing and wait to verify the objection.
If processing is restricted on this basis, we may continue to store your personal information, but we will only process it with your consent to establish, exercise or defend a legitimate claim to protect the rights holder of another natural or lawful person, or for reasons of vital public interest.
(e) Data portability rights
If your personal information is processed by consent, under contract or by automatic means, you have the right to receive personal information about you in a structured, commonly used and machine-readable format, and you have the right to transmit that data to the data controller, unless it adversely affects the rights and freedoms of others.
(f) Right of objection
You have the right to object to our processing of your personal information for direct marketing purposes. If you object, we will stop processing your personal information for this purpose.
If you have any questions, please feel free to contact us